With Passwordless login, residents no longer need to create a password when signing up for a RentCafe account, nor use a password when logging into RentCafe.

When logging into RentCafe using their email address, they can choose to receive a secure link sent to their email, or a secure code delivered to their mobile device.

They can also log into RentCafe using a Google, Microsoft, or Apple account. If they’re already signed in to those platforms on their device, they will be automatically redirected to RentCafe. Otherwise, they’ll be prompted to log into the platform before being redirected to RentCafe.

How long do the one-time codes and secure links remain active?

• One-time codes sent via email or SMS text messages will be active for 10 minutes. 
• Secure links sent via email will be active for 30 minutes.
• If a resident uses an expired link, it won’t count as a failed attempt.

How do I unlock a resident’s RentCafe account after failed attempts?

Residents will be locked out after six failed attempts. You can unlock their account.

• From RentCafe Site Manager: (Company Management > User Management > Edit user > uncheck the Lock This Resident setting).
• From CRM IQ/Voyager 8: (Profile > RentCafe tab > Options column > Unlock Account).

Can I see if a resident received the one-time email?

Yes. In RentCafe Site Manager, you can use the Email Analytics report (Reports > Email and Text Message > Email Analytics). 

NOTE: If they validated with Google, Microsoft or Apple, there wouldn’t be anything to view.

How do I know if people are logging into RentCafe Resident Portal?

In RentCafe Site Manager, you can use the Resident Activity report (Reports > Analytics > Resident Activity).

For more detailed information, see Passwordless login in RentCafe Help.